The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a manager to plan, organize and coordinate all training and onboarding for new staff in the Service & Support Administration Department (SSA Dept). Coordinate and provide ongoing training for SSA staff as needed. Assist SA Managers and SA Supervisors with coordinating trainings and oversight of SA functions.  Contribute to the development and training of new SSA Department policies, protocols and SA practice expectations.  Supervise Onboarding SSA Supervisors and the Project Administrator. Provide training and a system of review and oversight for compliance and quality of service planning.  Collaborate with Provider Support & Compliance, and other departments to ensure that SAs are meeting compliance and quality measures through reviews and training. The nature of work will include, but is not limited to the following:

• Coordinate the onboarding of new SSAs. Coordinate training sessions, deliver training, and recruit other SSA staff to serve as trainers as needed. Coordinate shadowing and mentoring as part of onboarding new staff.
• Coordinate SSA Supervisor training, including onboarding as well as continuing training and education with annual topics as needed or as new rules or processes are developed.  Ensure that SSA supervisors have up-to-date information on DoDD rule changes and guidance, as well as guidance on reviewing plans for compliance.  Coordinate with Human Resources so that new supervisors are scheduled for Cuyahoga DD trainings that are necessary for Supervisor / Management staff.
• Work closely with SSA management to develop and coordinate routine refresher trainings for SSA leadership team including agency policies and procedures, SSA and HCBS Waiver Rules, Medicaid Administrative Claims (MAC), and enhancing supervisory knowledge and coaching skills on best practice strategies.
• Schedule SSA Training Modules, SSA shadowing opportunities, and other specific training within other areas of SSA, as needed by the position, including IT / Systems training.
• Supervise the Project Administrator and coordinate all of the work that this person will facilitate and oversee as new processes or rules are introduced and rolled out to Support Administration. 
• Oversee SSA compliance with rule requirements for OhioISP and all areas of plan administration and Medicaid management in collaboration with Provider Support, DoDD, and any other staff who may be assisting with compliance reviews.
• Supervise Onboarding SSA Supervisors who will supervise and support all new SSAs from hire date through the end of probation. 
• Maintain and update SSA training modules. Develop additional training or consolidate existing training as needed. Research best practices and compliance in SSA training in order to make any necessary improvements or updates as needed to onboard new staff. Coordinate training or guidance from DODD guidance and rule changes and incorporate into Cuyahoga DD SSA modules for new staff. 
• Maintain and organize master schedule of SSA department training topics. Provide ongoing training to the SSA Department. Work closely with the SSA leadership team and Provider Support to identify training needs and plan or facilitate trainings to meet rule or compliance requirements.  Collaborate with SSA Project Administrator on distribution of information to SSA department. Coordinate the use of outside trainers as needed.
• Plan, coordinate and facilitate SSA department meetings. Work closely with SSA management to develop the agendas for monthly department and small team meetings. Implement ongoing communication with SSA Department staff related to important SSA topics via weekly email updates.
• Keep up to date on all new information coming from the field; DODD, CMS, or OACB and work with SSA Management and Provider Support and compliance on current guidance or processes that may need to be updated and trained. Attend conferences and trainings to keep up to date on changes coming or to gather information on best practices.
• Work closely with the Human Resources department to ensure that SSA staff are current with Cuyahoga DD-mandated trainings. Keep track of SSA staff training dates and update SSA Management staff as needed. Work with Human Resources to schedule trainings as needed for SSA staff.
• Provide technical assistance to SSA Management staff regarding training needs or use of professional time.
• Collaborate with other Cuyahoga DD agency departments to provide training on SSA tasks. Participate in agency and state-wide work groups to facilitate training.
• Participate in Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.
• Perform other duties as assigned.

SUPERVISORY DUTIES:  Supervision of the Project Administrator and Onboarding SSA Supervisors.

PERSONAL CONTACTS: Frequent contact with SSA staff including SSA management, CAO, Division Manager of SSA, as well as other private and public entities.

UNUSUAL WORKING CONDITIONS: Trainings may be held throughout Cuyahoga County and surrounding counties and during the evenings and weekends. Occasional travel to other counties.

SALARY:  The salary listed in the header is the base salary for all management positions in Pay Schedule F.  It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate.  Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints. 

BENEFITS:  The Cuyahoga County Board of DD is a mission-driven organization.  Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission.  We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees.   Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and so much more.  We also have a fantastic pension plan through the Ohio Public Employees Retirement System.  If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

Remote Work:  Our positions are not 100'% remote.  There is an onsite expectation for all of our management positions.  Although we may permit some remote work at home with a hybrid work schedule for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis.  Travel between our four locations in Parma, Cleveland, and Highland Hills, Ohio is required.  This position is based at our Donzella Administration building.  

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations.  We hope you choose to join our team!  

• Bachelor’s degree in Special education, Social Work, Psychology or related area.
• Experience developing and facilitating training for large and small groups, preferred.
• Experience with technologies and best practices for creating instructional materials across multiple teaching platforms, highly desirable.
• Three years Cuyahoga DD experience or five years of DD experience.
• Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
• Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute timelines.
• Valid State of Ohio driver’s license and continued maintenance of excellent driving record.

Application Deadline:  Open until filled.

Application Procedure:  

• All applicants must apply ONLINE. 
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Background Checks Disclosure:  All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired.  For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.