The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Quality Coordinator to oversee processes to review quality of work across all Cuyahoga DD departments (to ensure that Cuyahoga DD operates within the guidelines of the Ohio Department of Developmental Disabilities (DoDD). Coordinate, assess, and evaluate relevant training for internal Cuyahoga DD employees and external partners related to quality assurance review outcomes. Gather information relate to DoDD provider compliance reviews/citations of Cuyahoga DD work in order to propose plan of correction or appeal for Cuyahoga DD and identify systemic issues related to this citation for overall improvement plan. Lead efforts for ongoing accreditation assessment, coordination, and review.  The nature of work will include, but is not limited to the following:

• Regularly review Cuyahoga DD work for quality, specifically including Individual Service Plans, Targeted Case Management notes, other case notes, assessments, reviews, and other required documentation. Identify trends/patterns related to both timelines/required elements and person-centered services and supports. Assist administrators as needed with information to address areas of deficiency or recognize excellent quality of work.
• Investigate and gather information related to DODD citations of Cuyahoga DD work. Propose Cuyahoga DD plan of correction or appeal within required timelines.
• Identify systems issues or trends related to ongoing internal assessment of Cuyahoga DD work and DODD citations. Suggest, coordinate, and assist with development of training to address those trends as needed.
• Work with management teams and other departments to identify when updates systems are required and assure these are completed in a timely manner. Facilitate as needed to make adjustments to content or methods.
• Assist with provider training as necessary. and develop effective relationships with providers to continue support and enhance the quality-of-service provision.
• Attend in-service training, staff/committee meetings, and other meetings as required. serve as liaison between internal departments, external partners, and providers.
• Develop and maintain an ongoing system that monitors, and measures all required County Board areas for accreditation. Report and address trends and patterns.
• Assist with resolving compliance or quality issues with other departments, external partners and the state department.

PERSONAL CONTACTS: Daily contact with Cuyahoga DD staff. Regular contact with DODD staff and providers. Routine contact with people, families, other agencies, community partners and general public.

UNUSUAL WORKING CONDITIONS: Flexible work schedule; some evening and weekend meetings. Most activities will be carried out in Cuyahoga County requiring travel throughout the county. Occasional travel out of county.

SALARY:  The salary listed in the header is the base salary for all positions in Pay Schedule D.  It is important to understand that the actual starting salary will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate.  Also, it is Cuyahoga DD’s intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints. 

BENEFITS:  The Cuyahoga County Board of DD is a mission-driven organization.  Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission.  We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees.   Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, remote work opportunities for applicable positions, outstanding healthcare benefits as well as free dental, vision, and life insurance, and so much more.  We also have a fantastic pension plan through the Ohio Public Employees Retirement System.  If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals. 

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

Remote Work:  Our positions are not 100'% remote.  There is an onsite expectation for all of our positions.  Although we may permit some remote work at home with a hybrid work schedule for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis.  Travel between our four locations in Parma, Cleveland, and Highland Hills, Ohio is required.  

The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations.  We hope you choose to join our team!  

• Bachelor’s Degree in Psychology, Social Work, Social Services, or related field.
• Developmental Disabilities (DD) experience and familiarity with DD waiver services, individual service planning, and provider compliance reviews preferred.
• Experience with training and presentations, preferably including coordination of training opportunities. event planning, and project management.
• Experience with web-based applications, data collection and analysis.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Application Deadline:  Open until filled.

Application Procedure:  

• All applicants must apply ONLINE. 
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Background Checks Disclosure:  All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired.  For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.