The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a solutions architect to review and design solutions to support the installation, maintenance, and operation of new and existing technology to best support an organization that serves people with developmental disabilities. Support the integration of hardware and software into the existing environment. Works closely with all areas of the IT department, including help desk, PC technicians, network administration, and leadership. May own one or more functional responsibilities in the IT Infrastructure team. The nature of work will include, but is not limited to the following:

• Escalation resource for hardware, software, and network-related problems encountered by end-users.
• Lead the research and solution of new issues that arise related to general user applications, network security, and overall new technology.
• Scope and configure solutions to IT or business needs.
• Schedule, perform, and monitor system backups.
• Responsible for ordering Technology Supplies by delegation of the Infrastructure Operations Manager.
• May direct other Infrastructure team members by delegation of the Infrastructure Operations Manager.
• Design and deliver technology needs and solutions to meet Cuyahoga DD requirements.
• Collaborates with cross-functional teams to define infrastructure needs.
• Administers, Implements, and maintains operating systems.
• Responsible for configuration and support of software package development and installs using SCCM.
• Responsible for Mobile device software package installs.
• Responsible for software image creation for user hardware.
• Schedules, plans, and performs system upgrades.
• Maintains documentation on all application changes and recommendations.
• Interface with vendors for hardware/software recommendations.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of computer resources including hardware, software and networking platforms.
• Knowledge of and ability to troubleshoot Windows workstations and servers, tablets, and Cisco IP phone systems with minimal assistance.
• Knowledge of Cuyahoga DD services and procedures.
• Ability to plan, coordinate and implement complex projects.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to function effectively and professionally with minimal supervision.
• Ability to interact effectively and cooperatively with a variety of people.
• Ability to work with personnel with varying skill levels throughout the organization.
• Ability to prioritize in complex, fast-paced environment.

UNUSUAL WORK REQUIREMENTS: Unusual hours including evenings and weekends. Access to reliable transportation for travel to site locations.

FANTASTIC BENEFITS: All newly hired employees in this position walk through the door earning:

• Hybrid work schedule with some flexibility.
• Over 40 paid days off a year, including holidays.
• A great government Pension through Ohio PERS.
• Major Medical insurance.
• Free Dental, Vision Life, and Temporary disability Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Flexible Spending Account
• Tuition Reimbursement
• Annual Pay Increases, and so much more.

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

* STARTING SALARY:  The base salary for any position in Pay Schedule E is $61,538.  However, it is important to understand that the actual starting salary for a new hire into this position will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate and the current market benchmark for similar positions at public agencies such as ours. Starting salaries are negotiable based on these factors, but we will also consider internal equity and budgetary constraints.

• High School Diploma required; however, the preferred candidate will have either a bachelor’s degree or Technical (Military) Degree with relevant experience in Computer Science.
• Demonstrated mastery of functional IT processes.
• Minimum eight years’ experience on Windows workstation, server, and VMware preferred.
• Preferred certification in one or more functional areas (MCSE, CCNA, CISA, PMP)
• Ability to prioritize in complex, fast-paced environment
• Minimum five years’ experience in a complex, multi-level computer environment.
• Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Application Procedure:  

• All applicants must apply ONLINE. 
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume.  You are also encouraged to upload a cover letter that outlines your interest in this position.  Resumes and letters are uploaded on your profile page once you apply for this position.  Failure to provide a resume that outlines your work history will remove you from consideration.  
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email.  If you do not receive that email, check your spam folder.  For any further questions about the application process, see the FAQ link below.  

Application Deadline:  Open until filled.

Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 

PRIVACY AND SECURITY NOTICE:  By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.