Cuyahoga County Board of Developmental Disabilities

Support Administrator

Job Locations US-Within Cuyahoga County
Posted Date 1 week ago(7/21/2021 11:20 AM)
# of Openings
Salary Range
11-SA (See Note) **
Min Salary
USD $48,326.00/Yr.
Community and Medicaid Services
Max Salary
USD $49,293.00/Yr.
Specific Facility
To Be Determined
Position Reports To
SA Supervisor and/or SA Manager
Work Schedule
Full-time: 7.5 hours per day / Year Round (150 hours every 4-week flex schedule)


The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full-time Support Administrators to facilitate the development of person-centered plans for individuals that promote self-determination. Develop, authorize and revise a personal budget based upon needs and outcomes identified in the plan. Assist individuals and their families to explore and obtain services and supports. Implement an ongoing system of review.  The nature of work will include, but is not limited to, the following: 

  • Act as the primary point of coordination for the person-centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.    
  • Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual.  Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually. 
  • Facilitate the development of a person-centered plan, including the determination and direction of needed supports.  Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan. 
  • Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person.  Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP. 
  • Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs.  Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed. 
  • Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers. 
  • Promote community presence and participation.  Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities. 
  • Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remediate any immediate concerns regarding health and welfare.
  • Assist individuals in choosing providers as needed. 
  • Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
  • Establish an individual’s eligibility for services of County Board of DD.

UNUSUAL WORKING CONDITIONS:  Employee will be required to drive extensively both within and beyond Cuyahoga County in order to perform the duties of a Support Administrator.  Therefore, access to reliable transportation is a necessity.  Planning meetings will be held in individual/family homes, throughout the community and during the evenings and weekends.  


ASSIGNMENTS TYPES:  In addition to the typical caseload, we are also looking to onboard an SA to work in the following specialty assignment:

  • Bilingual:  Support Administrators in this assignment will help to serve the many families in northeast Ohio who speak only Spanish.  Due to the need to serve the individuals and families in Spanish, we are actively seeking candidates who are fluent in both English and Spanish, as the candidate would need to be able to communicate in both languages verbally and in writing.  If you are interested in this assignment, please indicate that desire in your cover letter.

BENEFITS INCLUDE:  Our outstanding benefits package includes, flexible work schedules, retirement through the Ohio PERS, low-cost major medical insurance, and free dental, vision & life insurance; over 14 paid holidays annually; paid leave time (vacation, personal, and sick days); in-house training; professional leave and reimbursement; and an outstanding work environment as part of a large multidisciplinary group of professionals.


** SALARY RANGE:  Note that the actual starting salary will depend on degree completed (BA vs. MA) and experience. 


  • Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
  • Three years of Service Coordination and/or experience working in a DD program.
  • The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
  • Valid state of Ohio driver's license and continued maintenance of excellent driving record.
  • Bilingual SA:  To accept this specialty assignment the candidate must be fluent in both English and Spanish. 

Application Procedure:  Applicants must apply ONLINE.  When you click to APPLY you will be given the opportunity to upload a detailed resume and cover letter, and external applicants will be asked to complete a short employment application.  All candidates are asked to create an online profile and answer a series of questions.  If selected for an interview you will be requested to provide a writing sample prior to your interview. More details regarding that request will be given to applicants selected for an interview.  For any further questions about the application process, see the FAQ link below.  Thank you for your interest in our agency!


Application Deadline:  Open until filled. 


Equal Opportunity, Diversity, and Inclusion:   The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. 


Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion.  The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. 


PRIVACY AND SECURITY NOTICEBy applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.


- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 


Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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