The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Software Support Specialist to act as first point of contact for end-user support/helpdesk and for the major line-of-business (LOB) applications such as the Gatekeeper client information system and the OnBase document management system. Provide initial support for Helpdesk callers and, per department guidelines, escalate calls to Technicians and the applications team as needed. The nature of work will include, but is not limited to the following:
UNUSUAL WORKING CONDITIONS: Will be required to drive to various Cuyahoga DD sites in order to perform the primary functions of this position.
Application Procedure: Applicants must apply ONLINE. Please do not forward your information by email. All resumes, cover letters and applications must be submitted through this applicant portal. Click APPLY above to begin the process. For any further questions about the application process, see the FAQ link below. Thank you.
Application Deadline: Open until filled.
PRIVACY AND SECURITY NOTICE: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.
Equal Opportunity Statement: The Cuyahoga County Board of DD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information about the law, click here: EEO Information
- Individuals who may need assistance with the application process should contact Human Resources.
- Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.
- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired.