Cuyahoga County Board of Developmental Disabilities

  • Information Technology Support Technician I

    Job Locations US-Cleveland
    Posted Date 2 weeks ago(8/1/2018 8:00 AM)
    # of Openings
    1
    Salary Range
    NB07
    Min Salary
    USD $43,444.00/Yr.
    Category
    Information Technology
    Specific Facility
    Donzella Administration Building
    Position Reports To
    Datacenter Operations Manager
    Work Schedule
    7.5 hours per day / 12 Months
  • Overview

    The Cuyahoga County Board of Developmental Disabilities is seeking an IT Tech to work as a member of a team to assist users with installation, support and training for existing hardware and software. Maintain existing systems and assist in network administration for WAN and LAN, system backups and provide general user administration.  The nature of work will include, but is not limited to the following: 

    • Provide initial and ongoing troubleshooting, via remote, onsite or phone support for hardware/software issues, upgrades, and maintenance.
    • Respond expediently to Help Desk tickets and provide documentation on issues and resolutions in ticketing knowledgebase system.
    • Process assigned Information Technologies service requests for success and timeliness (computer accounts, network shares, and permissions assigned).
    • Maintain accurate corporate asset inventory of all desktop, laptop, and tablet resources (hardware, software, and peripherals).
    • Work closely with software analysts to implement and install software applications and upgrades as necessary.
    • Interface with vendors for hardware/software recommendations.
    • Coordinate equipment repairs with contract maintenance companies and IT personnel.
    • Frequent regular contact with all computer users. 
    • Frequent contact with outside sources such as vendors and service representatives.

    UNUSUAL WORK REQUIREMENTS:   Unusual hours including evenings and weekends.  Access to reliable transportation for travel to site locations.

     

     

    Qualifications

    •  High School Diploma required; however the preferred candidate will have either a Bachelor Degree in Computer Science or equivalent work or technical certifications.
    • A+ Certification required; Microsoft and/or Cisco certifications are preferred.
    • Minimum two years of additional PC experience required.
    • Minimum two years’ experience in a complex, multi-level computer environment.
    • Valid state of Ohio driver's license and continued maintenance of excellent driving record. 

    Application Procedure:  Applicants must apply ONLINE.  Please do not forward your information by email.  Resumes and cover letters must be submitted through the Internal applicant portal.  Click APPLY above to begin the process.  For any further questions about the application process, see the FAQ link below.  Thank you.

     

    Posting End Date:  Open until filled.  

     

    Equal Opportunity StatementThe Cuyahoga County Board of DD is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information about the law, click here:  EEO Information

     

    - Individuals who may need assistance with the application process should contact Human Resources.

    - Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

    - All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 

     

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