Cuyahoga County Board of Developmental Disabilities

Information Technology Support Technician II

Job Locations US-Cleveland
Posted Date 1 week ago(2/14/2018 6:00 AM)
# of Openings
Salary Range
Min Salary
USD $49,529.00/Yr.
Information Technology
Specific Facility
Donzella Administration Building
Position Reports To
Datacenter Operations Manager
Work Schedule
7.5 hours per day / 12 Months


The Cuyahoga County Board of Developmental Disabilities is seeking a full-time Level II Technician to work as a member of a team to assist users with installation, support and training for new and existing hardware and software. Primary support for telephony systems. Maintain existing systems and assist in network administration for WAN, LAN, Wireless,, system backups and provide general user administration. The nature of work will include, but is not limited to the following:

  • Identifies, troubleshoots and resolves hardware, software, and network-related problems encountered by end-users.   
  • Contribute to and research solutions to new issues that arise related to general user application, network security, and overall new technology.
  • Respond to all customer requests in a timely and satisfactory manner.
  • Ability to configure, install and troubleshoot Windows servers.
  • Respond expediently to customer requests of all types including use of programs, proper procedures and requests for supplies, service or documentation.
  • Ability to demonstrate working knowledge of Cisco routers and switches.
  • Work closely with application analysts to implement and install software applications and upgrades as necessary.
  • Interface with vendors for hardware/software recommendations.
  • Coordinate equipment repairs with contract maintenance companies and IT personnel.

UNUSUAL WORK REQUIREMENTS: Unusual hours including evenings and weekends. Access to reliable transportation for travel to site locations.



  • High School Diploma required; however, candidates with either a BA or Technical degree in computer science are highly desirable.
  • Certifications preferred are: A+, Microsoft, or Cisco
  • Minimum five years’ experience on Windows workstation, server, and VMware preferred.
  • Minimum 2 years of Cisco VoIPmanagement, preferred.
  • Ability to prioritize in complex, fast-paced environment
  • Minimum five years experience in a complex, multi-level computer environment.
  • Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Posting End Date:  Open until filled.  



Equal Opportunity StatementThe Cuyahoga County Board of DD is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information about the law, click here:  EEO Information


- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 




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