Cuyahoga County Board of Developmental Disabilities

Information Technology Support Technician I

3 weeks ago(11/22/2017 6:00 AM)
# of Openings
Salary Range
Min Salary
USD $43,444.00/Yr.
Information Technology
Specific Facility
Donzella Administration Building
Position Reports To
Datacenter Operations Manager
Work Schedule
7.5 hours per day / 12 Months



The Cuyahoga County Board of Developmental Disabilities is seeking a Support Tech to work as a member of a team to assist users with installation, support and training for existing hardware and software. Maintain existing systems and assist in network administration for WAN and LAN, system backups and provide general user administration.  The nature of work will include, but is not limited to the following: 


  • Provide initial and ongoing troubleshooting, via remote, onsite or phone support for hardware/software issues, upgrades, and maintenance. 
  • Respond expediently to Help Desk tickets and provide documentation on issues and resolutions in ticketing knowledgebase system. 
  • Process assigned Information Technologies service requests for success and timeliness (computer accounts, network shares, and permissions assigned). 
  • Maintain accurate corporate asset inventory of all desktop, laptop, and tablet resources (hardware, software, and peripherals). 
  • Work closely with software analysts to implement and install software applications and upgrades as necessary. 
  • Interface with vendors for hardware/software recommendations. 
  • Coordinate equipment repairs with contract maintenance companies and IT personnel.





  •  High School Diploma required; however the preferred candidate will have either a Bachelor Degree in Computer Science or equivalent work or technical certifications.
  • A+ Certification required; Microsoft and/or Cisco certifications are preferred.
  • Minimum two years of additional PC experience required.
  • Minimum two years’ experience in a complex, multi-level computer environment.
  • Valid state of Ohio driver's license and continued maintenance of excellent driving record. 

Posting End Date:  Open until filled.  


Equal Opportunity StatementThe Cuyahoga County Board of DD is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information about the law, click here:  EEO Information


- Individuals who may need assistance with the application process should contact Human Resources.

- Questions about the application process?  Review answers to our FAQs here: FAQS and How to Contact H.R.

- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. 




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